Last Updated: 25 August 2026
Welcome to The Eternal Academy of Healing & Wellness.
We respect your privacy and are committed to protecting the personal information you provide when you visit our website, enrol in our courses, access our online learning platform, or communicate with us.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information.
When you interact with The Eternal Academy of Healing & Wellness, we may collect information such as:
This may include:
Your name
Email address
Phone number
Billing and payment information
Account login information
Course enrolment information
Information submitted through contact forms
Information you provide when communicating with us
Feedback, testimonials or reviews you voluntarily submit
Any other information you choose to provide
We only request information that is reasonably necessary to provide our services and operate the Academy.
When you visit our website or online learning platform, certain information may be collected automatically, such as:
IP address
Browser and device information
Pages visited
Website activity
Course access and engagement information
Date and time of visits
Cookies and similar technologies
This information may be used to improve website performance, security and the student experience.
We may use your personal information to:
Create and manage your student account
Process course enrolments and payments
Provide access to purchased courses and learning materials
Send course-related emails and important updates
Respond to questions and support requests
Communicate with you about your enrolment
Improve our courses, website and student experience
Send newsletters or promotional communications where permitted
Manage our business and administrative operations
Prevent fraud, misuse or unauthorised access
Meet legal and regulatory obligations
We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy unless we have a lawful basis to do so or obtain your consent where required.
When you enrol in one of our courses, we may collect information relating to your participation, such as:
The courses you have purchased
Your account and login activity
Course progress
Completion information
Responses or submissions you voluntarily provide
Certificates or course completion records
Communications relating to your course
This information helps us provide and administer your learning experience.
Payments may be processed through third-party payment providers.
We generally do not store your complete credit or debit card details on our own systems.
Payment providers may collect and process your payment information according to their own privacy policies and terms.
We encourage you to review the privacy policies of any payment provider used when purchasing a course.
We may use trusted third-party platforms and service providers to operate the Academy and provide our services.
These may include platforms used for:
Website hosting
Course delivery
Payment processing
Email communication
Forms and surveys
Analytics
Customer support
Video hosting
Marketing and automation
These providers may process personal information on our behalf or as independent service providers.
We aim to work with providers that take reasonable measures to protect personal information.
When you enrol in a course or provide your email address, we may send you essential communications relating to your account, purchase or course.
Where permitted by law, we may also send information about:
New courses
Academy updates
Educational content
Events
Offers and promotions
Newsletters
You can unsubscribe from marketing communications at any time by using the unsubscribe link included in the email or by contacting us directly.
Please note that you may still receive essential transactional or course-related communications where necessary to provide the services you have purchased.
Our website and third-party services may use cookies and similar technologies.
Cookies may help us:
Keep you signed in
Remember preferences
Understand website usage
Improve website functionality
Measure marketing and website performance
Provide a better user experience
You can adjust your browser settings to refuse or restrict cookies. However, disabling certain cookies may affect the functionality of the website or course platform.
We take reasonable administrative, technical and organisational measures to protect personal information against:
Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction
However, no online system or method of electronic transmission can be guaranteed to be completely secure.
You are also responsible for keeping your account login information confidential and should not share your course login details with others.
We do not sell or rent your personal information.
We may disclose personal information where reasonably necessary to:
Provide our courses and services
Process payments
Operate our website and technology platforms
Provide customer support
Comply with legal obligations
Protect our rights, property or users
Prevent fraud or security issues
Complete a business transaction, where applicable
Where possible and appropriate, we seek to ensure that third parties only have access to the information necessary for them to perform their services.
Your course account is intended for your individual use.
Please do not share your username, password, course access links or other account credentials with another person.
If we believe an account is being accessed or used in an unauthorised manner, we may suspend or restrict access where reasonably necessary to protect the Academy, its courses and its students.
Depending on where you live and the laws that apply to you, you may have certain rights relating to your personal information.
These may include the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of information in certain circumstances
Withdraw consent where processing is based on consent
Object to certain uses of your information
Request restriction of certain processing
Receive certain information in a portable format
To make a privacy request, please contact us using the details provided below.
We may need to verify your identity before processing certain requests.
We retain personal information for as long as reasonably necessary to:
Provide our services
Maintain course and account records
Meet legal, tax and accounting requirements
Resolve disputes
Enforce agreements
Maintain legitimate business records
When personal information is no longer reasonably required, we may securely delete or anonymise it where appropriate.
Because we may use third-party technology and service providers located in different countries, your information may be processed or stored outside the country where you live.
Where required by applicable law, we will take reasonable steps to ensure appropriate protections are in place for international transfers of personal information.
Our courses and services are intended for adults and are not directed toward children.
We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe a child has provided us with personal information without appropriate consent, please contact us so we can take appropriate action.
Our website or courses may contain links to third-party websites, platforms or resources.
We are not responsible for the privacy practices, content or security of third-party websites.
We encourage you to review the privacy policy of any third-party website you visit.
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology or legal requirements.
When we make changes, we will update the Last Updated date at the top of this policy.
We encourage you to review this page periodically.
If you have questions about this Privacy Policy, your personal information, or how your information is handled, please contact:
The Eternal Academy of Healing & Wellness
Email: admin@theeternalacademy.com.au
Website: www.theeternalacademy.com.au
We will endeavour to respond to privacy enquiries within a reasonable timeframe.
At The Eternal Academy of Healing & Wellness, we value the trust you place in us.
Our intention is to provide a safe, respectful and supportive learning environment while treating your personal information with care.
Thank you for trusting us with your learning journey.